Welcome to Simplicity
Our purpose it to make your life easier. Personal Laundry services give you back time. Using our state-of-the-art equipment and signature detergent systems to wash your laundry you get sparkling clean results every time.
We have proudly been in operation for over 10 years and continue to provide quality and responsive service to our customers.
Our services include convenient pickup and delivery. Please refer to our frequently asked questions below for my information.
Frequently Asked Questions
Linen Protection
We understand and appreciate the investment you need to make to supply your business with the high quality of lines your clients demand. We use only benign chemicals and soaps to ensure the longevity of your personal and company owned goods. In addition, we do not mix your laundry with laundry from our other clients. This means that the longest lifespan of your items is guaranteed.
Inventory
Personal Laundry reserves the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
Turnaround Time
Service days and turnaround time vary by location. Personal Laundry will make its best reasonable effort to return clothes within 48 to 72 hours of drop-off; however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.
Your premium laundry service experience starts here. Frequently asked questions are included for your information. Please reach out to us if you have any additional questions or comments
cancellation
In the case of client canceling an order(s) after it has been picked up and before the service has started; a service fee of $30 will incur as a “Cancellation Charge” per order type. No cancellation is permitted if cleaning service has been initiated for the order(s).
Discounts and coupons
Discounts, special pricing and coupons are not combinable. Only one will be applied per order unless specifically stated in writing by Personal Laundry. If two are available and not combinable, the greater percentage discount listed of the two will be applied to the order.
loose items
Personal Laundry shall not take responsibility for any loose items lost when submitted in a Personal Laundry bag, such as watches, jewelry, or cufflinks. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets.
Damaged items
Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Personal Laundry liability with respect to any damaged items shall not exceed five (5) times our charge for cleaning that garment regardless of brand or condition. Any damaged items must be reported and returned to Personal Laundry for inspection within 4 business days.
lost items
Any lost item must be reported within 7 days of the delivery of the garments. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for a wash and fold item deemed lost by Personal Laundry, in accordance with the International Fabricare Fair Claims Guide, shall be limited to ten (10) times the charge for treating the garment. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load.